Support is available online using multiple methods.  The method that is best depends on several factors.  Call   916-200-5856  to find which is currently available. 

(( YOU WILL BE ADVISED WHICH METHOD TO SELECT ))

Option 1 - ONE-TIME Remote Access Connection (Method 1 - Local Web)           1. Click the link above... When Instructed
          2. Select START a New Session

Option 2 - ONE-TIME Remote Access - SOS (Method 2 - SC) ... provides Remote Access via WEBSITE Session

Option 3 - ONE-TIME Remote Access - UA (Method 3 - UA) ... provides Remote Access via UA Session

Option 4 - ONE-TIME Support Assistance (Method 4 - SHRA) ... Remote Support (ENTER CODE and Click the ARROW when instructed by Support Technician)

Option 5 - ONE-TIME Support Assistance (Method 5 - RUAgent) ... Remote Support (NO CODE REQUIRED)

 

---

 

24x7 Monitoring and Support Plans and Payment Options

Plan 1 (Monitoring, Backups and Remote Support (computer/month) : $35.00 USD - monthly Plan 2 (Same as Plan 1 with Annual Billing) (computer/year) : $420.00 USD - yearly Plan 3 (for Business Office Computers, in Blocks of 5) : $350.00 USD - monthly

 

---

 

Make a ONE-TIME (Single Incident) Payment ... for people who do not have a service contract or service arrangement